pasta Restaurant   » contact | Langley Restaurants
4 Very Good (7 Reviews)
  • Unfortunately, I have to partially »more
  • Well done warmer! Such a rousung ca »more
  • great pasta. will come again »more
  • Very sad to read the Nov. 23/07 res »more
  • Went last week for birthday party. »more

    		•  Coupons and Special Deals in Langley, BC


    The Latest Review of Pasta Polo
    Sent on the 3rd of February, 2009
    Unfortunately, I have to partially agree with Warmer. My spouse and I have always enjoyed the food at both the Coquitlam and Langley Pasta Polo locations. However, while the service at the Coquitlam location is always excellent, the service at the Langley location can be inconsistent. We have experienced everything from "Great" all the way down to "Pathetic". I don't generally write reviews. However, I was so disappointed with the experience my spouse and I had today, I felt compelled to share it. Today we arrived at the restaurant at around 345 pm. After being seated and waiting about 10 mins for the server, we placed our order. At about that time, another couple was seated in the booth beside us. They too waited about 10 mins and then were asked for their order. They attempted to order from the lunch menu and were told that was now over as it was after 4pm. They were not pleased and stated that they were ready to order before 4pm, but the server did not show up until after. The server was indifferent and said nothing could be done. At around 415, another couple was seated in a booth on the other side of us. After placing their order, we noticed they were provided with a bread/bruschetta basket. The same was provided to the couple on the other side of us. Our server came by a few mins later to tell us our food was almost ready and that she was going on a break, but another server would be helping us. I inquired why we had not been given bread when all other diners had. She indicated bread was only a part of the dinner service provided after 4pm. However, to her credit, she did get some bread and bring it for us. At 430, the couple seated at 415 was provided their meal. The couple seated at 4 was also provided their meal. When a server came by again, I asked what was the status of our order as it had been over 40 mins. I explained that both couples beside us had come in well after us and were already eating. She said, "Oh really, I don't know, I am not your server." She then went over to talk to our original server who was sitting in the corner on a break with her boyfriend (and amazingly, eating something from the kitchen). Shortly after, the chef came out and asked what the problem was and that he had heard we said we had waited over 40 mins. I said, yes, it has been about 40 mins. I also mentioned that people that came in 20-30 mins after us were already eating. He told us the reason was that pizza takes a lot longer to make than what the others were eating. I looked over at the couple beside us a and it looked like 1 of them was eating some kind of meat dish (apparently pizza requires 40 mins to be made while a steak can be made in 15?). He then said that we had only been waiting 20 mins as he had our ticket and it had the time on it. He then left and went over to the server in the corner. We overheard him say that he didn't know what we were talking about as we had only been waiting 20 mins. The server said nothing. She could have advised him we had been seated and orders taken before 4pm as dinner service started at that time. But she did not. About 10 mins later, we got our food. It was good as normal. But it wasn't very enjoyable as we were quite disappointed in the attitude of the staff. I explained to our server that we normally tip fairly generously, but were not leaving a tip due to the poor service. I explained I was particulary disappointed in the comments made by the Chef. Rather than trying to easily resolve a problem that could have easily been resolved with a simple "we are sorry we screwed up", he chose to belittle our concerns without even properly understanding the situtation. It was obvious that either the server or the kitchen screwed up, but noone was willing to accept blame. It's too bad as we always enjoy the food, but we will NEVER be dining at the Langley Pasta Polo again. We'll limit our Pasta Polo visits to the Coquitlam location as its food and service are far superior anyways

    » more reviews on Pasta Polo


    The highest rated Restaurants near Pasta Polo

    White Spot Restaurants on 19651 FRASER HWY
    On Tuesday Feb,...
    Willowbrook Produce Ltd on 6337 198 ST
    Excellent place to get your fresh fruits! I absolutely rec...
    International House of Pancakes on 19600 LANGLEY BYPASS
    Clean and Friendly...
    I love this place...
    Miraku Japanese Restaurant on 19888 WILLOWBROOK DR
    Very tasty and beautiful sushi, very nice atmosphere and goo...
    I have been eating at Miraku since it opened...
    La Cascina Pasta Bar on 20059 FRASER HWY
    Excellent authentic food- The best Italian we've had since v...
    THE FOOD IS AWESOME HUGE PORTIONS AND NOT EXPENSIVE IT...

    To place a link to Pasta Polo, copy and paste the following text on your webpage or blog:

    Pasta Polo

    19665 Willowbrook Drive 116, Langley, BC V2Y 1A5 Phone: (604) 532-5661

    Click for full Map of Pasta Polo


    Near the main intersection of: 196a St and Willowbrook Dr
    Those who visited the Pasta Polo pages, Also visited:

    Old Yale Bistro
    20408 FRASER HWY, LANGLEY, BC

    Me-N-Ed's Pizza Parlor
    20270 Fraser Highway, Langley, BC

    A B C Country Restaurant
    5778 GLOVER RD, LANGLEY, BC

    Olive Garden Italian Restaurant
    20070 LANGLEY BYPASS, LANGLEY, BC

    Poseidon Restaurant
    20795 Fraser Highway, Langley, BC

    Toki's Chinese Restaurant
    4115 208 ST, LANGLEY, BC